Privacy Policy

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Contact us with inquiries
• Participate in surveys or promotions
• Use our API services

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device:

• IP address and location data
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent
• Device identifiers

Image and Video Data

When you upload images or videos for enhancement, we process them to provide our services. We do not permanently store your uploaded content unless you explicitly save it to your account. Processed images are temporarily cached for download purposes and are automatically deleted after a reasonable period.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing your transactions and managing your account
• Sending you technical notices and support messages
• Responding to your comments and questions
• Providing processing history and download access for your enhanced images
• Improving our services and developing new features
• Detecting and preventing fraud or abuse
• Complying with legal obligations

Information Sharing and Disclosure

We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties.

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Stripe)
• Email communications (SendGrid)
• Analytics and monitoring (Google Analytics)
• Cloud hosting and storage (AWS)

Legal Requirements

We may disclose your information if required by law or in response to valid legal process.

Data Security

We implement appropriate security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and monitoring
• Access controls and authentication
• Secure data centers with physical security

Your Privacy Rights

GDPR Rights (EU Users)

If you are located in the EU, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to certain types of processing

CCPA Rights (California Users)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising these rights

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how you use our site
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. See our Cookie Policy for more details.

Data Retention

We retain your information for as long as necessary to provide our services:

• Account data: Until you delete your account
• Transaction records: 7 years for tax and legal purposes
• Uploaded images/videos: Deleted immediately after processing unless saved to account
• Enhanced images/videos: Temporarily cached for download, deleted after 30 days
• Analytics data: 26 months (Google Analytics default)
• Support communications: 3 years

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence.

We take appropriate safeguards to ensure your personal information receives an adequate level of protection:

• Using standard contractual clauses approved by the European Commission
• Ensuring data is encrypted in transit and at rest
• Limiting data processing to the minimum necessary
• Complying with applicable data protection regulations

Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new policy on this page with an updated "Last updated" date
• Sending an email notification to registered users for significant changes
• Displaying a prominent notice on our website for major policy updates

Your continued use of our services after changes are posted constitutes acceptance of the updated policy. If you do not agree with the changes, you may close your account or discontinue use of our services.

Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract: To fulfill our contractual obligations to provide services
• Legal obligation: To comply with applicable laws and regulations
• Legitimate interests: For business operations, security, and service improvement (balanced against your rights)

You have the right to withdraw consent at any time, though this will not affect the lawfulness of processing before withdrawal.

Data Controller

OnlineImageUpscaler.com is the data controller responsible for your personal information. Our contact details are: